Quality Lifetime Guarantee & Repair Services
QUALITY LIFETIME GUARANTEE
J.W. Hulme stands behind the craftsmanship of our leather and canvas products under our Quality Lifetime Guarantee. In the unlikely event that any of our products are defective in material or craftsmanship, we will repair or replace the item at no cost to you.
Our Quality Lifetime Guarantee does not cover damages due to misuse, staining, accidents, alterations, repairs, and/or services performed by any party other than J.W. Hulme. This guarantee does not cover scars, wrinkles, or minor scratches that are natural to all leathers.
Throughout its useful lifetime, your item may occasionally require repair or refurbishing. If you would like to request a repair or refurbishing of your item, please call our Repairs Expert at 651-225-5709 during normal business hours to get things started and/or to receive a quote on repairs not covered by warranty.
Please note that we provide complimentary shipping of your repaired item back to you, but we do not cover the cost of shipping your item to us for repair. We recommend you use UPS or FedEx when shipping your item to us to ensure proper tracking. Payment for repairs can be made with credit card over the phone - we cannot accept checks at this time.
Please note that repairs can take up to 4 weeks to be completed.