It is very important to us that you are happy with your purchase. J.W. Hulme stands behind the craftsmanship of our leather and canvas products under our Quality Guarantee. We offer a two year warranty on all of our products, valid on any items purchased through our website or J.W. Hulme retail stores. In the unlikely event that any of our products are defective in material or craftsmanship during the two year warranty period, we will repair or replace the item at no cost to you.
Our Quality Guarantee does not cover normal wear and tear, damages due to misuse, staining, accidents, alterations, repairs, and/or services performed by any party other than J.W. Hulme. This guarantee does not cover scars, wrinkles, or minor scratches that are natural to all leathers. Your item may at times require repair due to usual wear and tear during its useful lifetime. For these instances please contact our Client Experience team at firstname.lastname@example.org and we will give you an estimate of the cost of the repair.