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WORK AT J.W. HULME
We currently have the following position open. We look forward to hearing from you.
Title: Client Experience Associate
Reports to: Store Manager
FT/PT: Full-Time or Part Time - Weekday and Weekend Availability
J.W. Hulme Company is a designer and retailer of fine leather goods. Established in 1905, J.W. Hulme has a heritage of quality manufacturing, attention to detail, and the use of robust, long-lasting materials. While remaining proud of our heritage, we want to continue to evolve and be a compelling brand and retailer for today.
Our values are:
Shared problem solving
He/she has a positive problem-solving attitude – i.e. is focused on the solution not just the problem. He/she works collaboratively to get to effective solutions quickly.
He/she adapts quickly to changing demands of the business and does so with a positive, open-minded attitude.
He/she cares about the business, about our customers, about fellow employees. Goes the extra mile for the benefit of all of these.
He/she pays attention to detail, produces high quality work, and doesn’t cut corners.
He/she is open with information, sharing with fellow employees to support the organization. He/she communicates important information quickly, effectively, and respectfully.
He/she is an expert in his/her field and uses that expertise to drive results for the business. He/she shares his/her expertise as needed with other employees to help them grow and be more effective in their work.
J.W. Hulme is looking for an energetic, service focused Client Experience Associate to create an exceptional customer experience and become a brand ambassador for J.W Hulme. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures – in store and over the phone. Answering client inquiries/selling product through exceptional product and brand knowledge. Maintaining the cleanliness and displays of the store, merchandising, working with customers and offering outstanding customer service daily.
What you’ll be doing:
Collaborate with other Client Experience Associates to complete all responsibilities including, but not limited to:
Opening and closing the store
Responding to customer inquiries via phone, email, and in-store
Assist in-store customers
Point of Sale transactions
Merchandise and maintain store displays
We’re looking for someone who has:
A passion for delivering a great client experience.
A strong work ethic and team player
Strong self-motivation and can be responsibly self-directed