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Customer Service

Our Lifetime Guarantee

The guarantee we proudly offer you is that every purchase from us meets your high standards of quality. Your satisfaction is our business. We pledge to satisfy you.

Our Risk Free Return Policy

Should you need to return your purchase for exchange, refund, or replacement we will pay 100% of the shipping cost. Please call 800-442-8212 or email sales@jwhulmeco.com for specific return instructions.
Please note: * Embossed, personalized Heritage products may not be returned.
* A 20% return fee will apply on returned products that have personalized I.D. plates.

Our Comprehensive Repair Services

We back J.W. Hulme products for a lifetime. We will repair any J.W. Hulme bag throughout its life FREE OF COST. Repairs for damages beyond normal use such as puppy chewing, bullet holes and other extraordinary circumstances are exceptions. A cost quote will be offered prior to any work on these types of repairs. We also SPECIALIZE in the repair of GOKEY and ORVIS canvas bags (not including rolling products). Please call 800-442-8212 for details.

Our Remarkable Product Loan Offer

This is an offer you’ll not find anywhere else. Are you leaving on your dream vacation only to find out that we are out-of-stock on what you needed? Fear not. We will ship you a “loaner” free-of-cost and swap it with the product you originally wanted at NO ADDITIONAL COST when your bag is available.