If you have questions concerning any of our products or your order,
please fill out this form for a prompt reply.
You may also call 800-442-8212 to speak to a representative.
Office & Store Hours:
Monday - Friday 9am - 6pm Central time
Saturday - 10am - 6pm Central time
Sunday - Closed
At J.W. Hulme, we use only the finest materials and meticulous hand craftsmanship to create leather goods of exceptional quality. Should your item require repair at any time, simply contact customer service.
J.W. Hulme guarantees the structural integrity of our products for their useful life under normal wear & tear. Based upon a review of the product, we will cover any necessary repairs during this period as well as any repairs due to defective workmanship or materials free of charge (shipping costs apply). Damages due to misuse, use beyond the reasonable useful life of the product, or extreme circumstances will incur a charge for repairs. A quote for repair services will be provided prior to any work on these unusual circumstances.
Our Leather & Canvas
J.W. Hulme’s exclusive, premium Heritage leathers are an experience all their own. Each lot of full-grain hides is delivered semi-naked, so that natural variations such as small scars, creases, and striations are more pronounced than in more processed leathers. These naturally-occuring marks are features, not flaws. Each expertly crafted Heritage leather piece is hand-buffed and burnished by a skilled Hulme artisan who has an uncompromising eye for detail. This care, along with your regular use,will allow your Heritage leather bag or accessory to age gracefully, developing a richer patina and distinctive character.
The more extensive finishing process of all other J.W. Hulme leathers yields a more consistent color and texture than that of the Heritage leathers. But, as with all natural materials, the hides are subject to innate shade and grain variations, small scars and creases. These characteristics have no weakening effect on the leather; they are purely cosmetic variations.
After years of use your J.W. Hulme bags and accessories may need a little conditioning.
We recommend these leather care products to preserve and restore our leathers.
J.W. Hulme’s timeless Graystone canvas is waxed to provide an additional layer of protection and durability. The wax will rise to the surface with use and handling, creating streaks and shade variations that will accumulate and create a look specific to each piece. Most owners appreciate and enjoy this feature of waxed canvas, but marks can be minimized by applying medium heat from a hair dryer to soften the wax so that it sinks back into the canvas.
If you are not 100% pleased with your purchase you can return it for a refund or exchange within 30 days of purchase. Original shipping costs are not refundable. We will ship product exchanges free of additional shipping charge. Products must be in new condition to be returnable.
* Personalized products may not be returned.
* Returns will not be accepted without a return authorization number posted on the outside of the shipment box.
*Product that is sold as a part of a flash, sample, or end of season sale is not returnable
Call 800-442-8212 or email firstname.lastname@example.org to obtain your return authorization.
We back J.W. Hulme products for a lifetime. We will repair any J.W. Hulme bag throughout its life free of repair costs (shipping costs apply.) Repairs for damages beyond normal wear and tear, such as puppy chewing, bullet holes, mold/mildew and other extraordinary circumstances are exceptions to our guarantee. A quote for repair cost will be provided prior to any work on these unusual damages.
Call 800-442-8212 or email email@example.com for repair shipping instructions. Please note, repairs will not be accepted without a return authorization number posted on the outside of the shipment box.