January 9, 2009

To All of Our Customers:

It is amazing! By now most of you have either read or heard about the Wall Street Journal article that chronicles our challenges. While the article puts names and faces to our trying time, our story is not finished.

J.W. Hulme has endured two World Wars, the Great Depression, and countless downturns in the economy, and although 2008 posed some new and greater challenges, we will continue to uphold our commitment to a great American tradition of hand-crafted leather bags and luggage.

It has been humbling and inspiring to hear from hundreds of our customers, each with their own story of support, and to each and everyone who have phoned and emailed us. We are grateful. We always believed our company’s approach to personal service and unsurpassed quality was a unique experience in our fast paced world of commerce. We wanted to take our customers back to a time where customers were greeted with a human voice on the phone, and every product sold was the result of our company’s passion and dedication to preserving an American heritage that was slipping away from our culture.

We’d also like to share with you, our customers, a glimpse of the future; we will have new products and new leathers in 2009. We will continue to produce the highest quality leather goods found in the world. 2009 will be a watershed moment for this great little company and its loyal customer base.

It is indeed amazing!

The J.W. Hulme Company