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J.W. Hulme Co. | Leather Bags & Luggage
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Work at J.W. Hulme Co.

We want to hear from people passionate about producing handcrafted, made in America leather goods. Open positions listed below.


Customer Service Associate

Title: Customer Service Associate

Reports to: Director of Sales & Customer Service

FLSA Status: Non-Exempt hourly

Department: Customer Service/Sales

FT/PT: Full-Time, evening and weekend availability required

Position Summary:
Responsible for maintaining an excellent customer experience through completion and supervision of customer service duties, policies, and procedures.

Primary responsibilities:
- Organize and manage day to day functions to ensure all customer service tasks are completed each day
- Collaborate with other customer service representatives to complete all retail customer service responsibilities including, but not limited to:
- Responding to customer inquiries via phone, email, mail, fax, and in-store
- Assist in-store customers
- Replying to sales emails
- New order entry, notification, payment, and filing
- Entering catalog requests
- Entering drop list requests
- Processing refunds approved by Accounting
- Receiving returns
- Nightly credit card settlement
- Invoice orders that have been picked up/taken from the store
- Work with manager on store displays, maintaining collections, & featuring new items
- Give factory tours

Skills:
Oral Communication Skills, Written Communication, Customer Relations,Customer Service, Professionalism, Filing, Organization, Planning, Time Management, Computer Literacy, Keyboard Skills

Education/Experience:
Some college required, Associate or Bachelor’s Degree preferred. Prior office environment and phone-based customer service experience required.

Benefits:
Medical Insurance, Paid Time Off accrual after three months


Email resume to:
careers@jwhulmeco.com




Assembler and Machine Maintainer

Title: Assembler and Machine Maintainer

Reports to: Assembly and Shop Maintenance Lead

Compensation: Full Time or Seasonal, Hourly

Position Summary:
Main job function is to rivet and assemble top quality products using the highest technical abilities, knowledge and efficiency. Supports Assembly and Shop Maintenance Lead, Training and Process Supervisor and Sewing Leads.
Primary responsibilities:
- Efficient and timely top quality assembly
- Maintain full knowledge of construction on all products;coordinate with Process Supervisor on needed improvements
- Follow construction instructions from leads
- Instruct other all factory workers and elements that effect assembly
- Routine machine adjustments

Required Skills:
- Handling of 18oz fabric with leather
- Reading Work Order Travelers
- Handling of up to 3 layers of 5oz leathers
- Routine handling of 9oz leathers
- Understands all rivet, wheel and handle applications
- Ability run all assembly machines
- Ability to communicate instructions
- Ability to assemble rolling products
- Additional skills: assembly & equipment maintenance
- Buffing of appropriate leathers
- Embossing/Personalization


Email resume to:
careers@jwhulmeco.com




Master Cutter & Leather Room Support

Title:Master Cutter & Leather Room Support

Reports to:Factory Supervisor

Compensation: Full Time or Seasonal, Hourly

Position Summary:
Main job function is to cut quality products using the highest technical skills to maximize yields. Supports Factory Supervisor.

Primary responsibilities:
- Highest level of quality and efficient use of time and hide material
- Maintain full knowledge of construction on all products
- Follow construction instructions from leads
- Instruct other factory workers and elements that affect leather usage
- Routine adjustments of leather cutting equipment
- Skiving, painting, splitting as needed
- Cleaning & general maintenance of equipment and leather room as needed
- Other general tasks required by Lead

Required Skills:
- Handling and cutting all weights of leather
- Handling all types of leather hides
- Ability to run all leather cutting,splitting and skiving machines
- Ability to communicate instructions
- Additional skills: general leather cutting equipment maintenance

Email resume to:
careers@jwhulmeco.com






Master Sewer

Title: Master Sewer

Reports to: Factory Supervisor

Compensation:Full Time or Seasonal, Hourly

Position Summary:
Main job function is to sew and teach/support the sewing of quality products using the highest sewing abilities, knowledge and efficiency. Supports Plant Manager.

Primary responsibilities:
- Highest level of quality and efficient sewing
- Maintain full knowledge of sewing construction on all products
- Follow construction instructions from leads
- Instruct other sewers
- Routine machine adjustments

Required Skills:
- Handling of 18oz fabric with leather
- Handling of up to 3 layers of 5oz leathers
- Routine handling of 9oz leathers
- Understands all zipper applications
- Ability to sew larger leather bags
- Ability to sew welting, binding and fitting of all bag ends
- Ability run all machines
- Ability to communicate instructions
- Has one of the following additional skills: pattern making, leather cutting, fabric cutting, sample sewing, sales support

Email resume to:
careers@jwhulmeco.com